ck866's Privacy Policy

Various types of information are collected from you when you register and use services on ck866. This information is broadly divided into two categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you create an account or use our services, the following information may be collected:

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Mobile banking information (bKash, Nagad, Rocket — for processing transactions)
• Account login credentials (username and password — stored in encrypted form)
• Any information you provide through support chat

1.2 Automatically Collected Information

When you browse our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source (where you came from before reaching our site)
• Gaming activity and betting history
• Transaction dates and amounts

ck866 collects your information for the following legitimate purposes. We never use your information for any other purpose without your consent:

• Account Management: Creating, managing, and securing your ck866 account.
• Identity Verification (KYC): Confirming identity to meet legal requirements and protect minors.
• Transaction Processing: Completing all financial transactions including deposits, withdrawals, and bonus payouts.
• Customer Support: Resolving your issues quickly through our 24/7 live chat support.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Responsible Gaming: Monitoring excessive betting patterns to ensure responsible gaming.
• Platform Improvement: Analysing user experience to improve service quality.
• Legal Obligations: Meeting applicable laws, regulations, and regulatory authority requirements.
• Promotional Communications: Sending relevant offers and updates with your consent.

We process your personal information relying on the following lawful bases:

3.1 Performance of a Contract

Processing your information is necessary to fulfil our service agreement with you (such as managing your account and completing transactions).

3.2 Legitimate Interests

Information is processed on the basis of our legitimate business interests in fraud prevention, ensuring security, and improving the platform.

3.3 Legal Obligations

Information is used to meet anti-money laundering (AML) requirements, customer identity verification (KYC), and other legal obligations.

3.4 Consent

For marketing communications and optional services, we use your information based on your explicit consent. You may withdraw this consent at any time.

ck866 does not sell your personal information. However, information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. This sharing is limited solely to processing transactions.

4.2 Service Providers

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe), IT infrastructure services, and analytics tool operators work with us under data protection agreements.

4.3 Legal Authorities

Information may be provided to relevant government authorities or law enforcement agencies under court orders, investigation proceedings, or legal obligations.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. You will be notified in advance in such cases.

ck866 uses cookies and similar technologies to provide an improved browsing experience. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and saving cart/betting sessions. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences such as language, theme, and gaming settings. They ensure your personalised experience.

5.3 Analytics Cookies

Analytics cookies are used to understand how users are using our platform and to improve service quality. The data collected is aggregated and not individually identifiable.

You can control or delete cookies at any time by changing your browser settings. However, doing so may cause some platform features to not work properly.

ck866 uses industry-standard, state-of-the-art technology and practices to ensure the security of your information. Our security framework is divided into the following layers:

• SSL Encryption: 256-bit SSL/TLS encryption is used across our entire platform, keeping all information transmitted between your browser and our servers secure.
• Password Hashing: Your password is always stored in encrypted (hashed) form. No member of our staff can see your original password.
• Two-Factor Authentication: Two-step verification (2FA) is available for added security on your account.
• Regular Security Audits: Our systems are regularly reviewed by independent security experts.
• Access Controls: Only authorised personnel can access specific data, and all access is logged.
• Data Backup: Your information is regularly backed up on secure, encrypted servers.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place at our network level.

ck866 retains your personal information only for as long as it is necessary or required under legal obligations.

7.1 Active Accounts

All information is retained while your account is active. After account closure, information is kept for a specified period in accordance with applicable legal requirements.

7.2 Financial Transaction Data

Information relating to financial transactions is retained in accordance with legal requirements and kept for the period specified under anti-money laundering (AML) regulations.

7.3 Support Communications

Customer support history is retained for a reasonable period for the purpose of improving service quality and resolving disputes.

7.4 Marketing Consent

If you unsubscribe from marketing communications or withdraw your consent, use of your information for that purpose is stopped immediately.

You have the following rights over your personal information. Contact us to exercise these rights.

8.1 Right of Access

You may request a copy of the information ck866 holds about you at any time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Restriction of Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

8.6 Right to Object

You have the right to object at any time to the use of your information for marketing purposes.

ck866 services are only available to users aged 21 and above. We do not knowingly collect any personal information from minors.

All users are required to confirm their age at the time of registration. We enforce age restrictions through an identity verification (KYC) process.

If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted. If you know that a minor is using our platform, please let us know.

ck866 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, advance notice will be sent to the registered email address.
• Continuing to use the platform after the changes will be considered your agreement to the new policy.
• If you do not agree with the changes, please stop using the platform and contact us to close your account.

Previous versions of the policy are available upon request.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Bengali language support is available on the platform 24/7

We strive to respond to all privacy-related requests promptly and professionally.